“Worrying is carrying tomorrow’s load with today’s strength–carrying two days at once. It is moving into tomorrow ahead of time. Worrying doesn’t empty tomorrow of its sorrow, it empties today of its strength.
Corrie den Boom
I am a champion worrier. I pretend I’m not but I know I do not fool anyone–especially myself.
I’ve been “concerned” about some dental issues for the past few days. I’ve been hyper aware of how each tooth felt, how my bite felt, how my sinuses felt, how I felt. These little nagging thoughts followed me everywhere–all day long and into the night. It was exhausting.
Today, I saw my wonderful dentist who spent as much time with me as I needed. After a thorough check and a few bitewings later, all was pretty much okay. I’ll be back for some follow-up work, but there was nothing even close to scary. Thank you, Dr. Lisa Martin, Diedre, and Belinda, for your indulgent, warm-hearted care.
Speaking of care, let me share another good customer care experience I had today.
When my husband and I retired, we were full-time RVers. Our three dogs are on prescription dog food, which is not always available in remote locations. I discovered I could order food and other care products through Chewy.com. Wherever we were, I could order what I needed and it was delivered to our current location.
In my last order, there was T-R-E-A-T-S (I had to spell it out in case the dogs heard me). When the treats arrived, one bag looked like the batch was over cooked. I “chatted” with Justine that day and she sent out a replacement. Did they want the original order back? No, they asked I donate it to a shelter. I wasn’t sure where the nearest shelter was so I took it to our vet. As luck would have it, one of their staff was going to Houston to help with Hurricane Harvey animal rescue. Perfect timing.
The re-order came within a day. Unfortunately, these treats looked the same. I “chatted” customer service again and sent them a picture. Isabelle was also excellent, asking me what I wanted to do this time? Because these American made treats had been part of our routine for many years. I said I would give them one more try. She put that order in while sending a note to their warehouse staff, asking them to examine the window on the bag before they reshipped.
Personal and efficient customer service is rare in our world today. For me, this is the type of service I get from this company every single time I order. When it comes time to restock your pet pantry, give Chewy.com a try.
Keep the prayers going out for those in need. Stay patient. Stay kind.
I love Y’all.